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Subject: comp.groupware FAQ: Bibliography5: Frequently Asked Questions

This article was archived around: 22 Apr 1997 09:22:23 GMT

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Archive-name: comp-groupware-faq/bibliography5 Posting-Frequency: monthly Last-modified: 1995.4.4 Version: 3.2 Copyright: 1989 - 1995 (C) David S. Stodolsky, PhD
Groupware Bibliography - Part 5 =============================== Group Memory Management ----------------------- From: nilsb@daimi.aau.dk (Nils Bundgaard) Newsgroups: comp.groupware Subject: Re: Group Memory, Group Memory Management Date: 15 Sep 1994 10:42:57 GMT Thus spake klosterb@pcl12.wiwisem.wirtschaftswissenschaft.uni-tuebingen.de (Marcus Klosterberg): >Hi there, >i am looking for information, papers, books or any other kind of contributions >about Group Memory and Group Memory Management. I need this literature for my >dissertation. You might benefit from "Organizational Memory", an article by James P Walsh and Gedrado Rivera Ungsen trying to frame this concept. Organizations is here groups of people, possibly large and distributed, sharing a common goal. In Academy of Management Review, 1991, Vol 16, No 1, p57-91. From: schmidt@uxmail.ust.hk (DR. ROY SCHMIDT) Subject: Re: Group Memory, Group Memory Management Message-ID: <1994Sep16.021816.17514@uxmail.ust.hk> Hoffer & Valacich, "Group Memory in Group Support Systems: A Foundation for Design," in Jessup & Valacich (eds.) _Group Support Systems: New Perspectives_, MacMillan, 1993, pp. 214-229. Information & Systems Management Dept, School of Business and Management The University of Science and Technology Clearwater Bay, Sai Kung, HONG KONG From: mandviwm@astro.ocis.temple.edu (Munir Mandviwalla) Newsgroups: comp.groupware Subject: Re: Group Memory, Group Memory Management Date: 16 Sep 1994 14:24:37 GMT Sandoe, K., Olfmanl, L. and Mandviwalla, M. Meeting in Time: Recording the Workgroup Conversation. Proceedings of the Twelfth International Conference on Information Systems (ICIS), 261-271, 1991. In addition, there is a minitrack dedicated to Organizational Memory in the Hawaii International Conference on System Sciences. If you have access to the proceedings, there were a number of interesting papers in that track last year. GDSS cultural impacts --------------------- From: MilamAiken@aiken.bus.olemiss.edu (mkaiken@aiken.bus.olemiss.edu) Newsgroups: comp.groupware Subject: Re: GDSS cultural impacts Date: 6 Sep 1994 13:57:52 GMT In article <34g2oj$1ho@search01.news.aol.com> alexiam@aol.com (AlexiaM) writes: >From: alexiam@aol.com (AlexiaM) >Subject: GDSS cultural impacts >Date: 5 Sep 1994 17:32:03 -0400 > ... > >With this in mind, do you have research, articles, people to contact which >deal with the cultural issues of GDSS? > For a discussion of and experiments involving people from the Confucian culture, see: 1. "A Comparison of Malaysian & American Groups Using a GDSS" Aiken, et al., Journal of Information Systems, in press. 2. "A Chinese GDSS" Aiken, et al., International Journal of Information and Management Sciences, in press. 3. "Using GDSS to Improve Meetings: Lessons for Korean Management," Aiken, et al., International Journal of Management, in press. I have other papers currently under review on GDSS/culture. Of particular interest, I believe, is how Japanese people use a GDSS. All experiments with the GDSS involved subjects' written native languages. I could find no other research on Confucian groups using a GDSS. Groupware Apps analysis & design -------------------------------- From: kwlyon@aol.com (KWLyon) Newsgroups: comp.groupware Subject: Re: Groupware Apps analysis & design Date: 5 Feb 1995 22:03:01 -0500 >In article <3gg65h$in4@galileo.polito.it> vacca@monviso.alpcom.it (Eugenio Vacca) writes: >>>Groupware applications are rather different from classic data >>>management systems. They involve, among the others, things like >>>coordination, workflow... > >In article <patrick_d_logan.118.000C4B91@ccm.jf.intel.com> I wrote: >>I would suggest starting with the Wirfs-Brock book on object oriented design >>for learning about CRC and responsibility-driven design, then Design >>Patterns, and then the book on ROOM, (Called "Real-Time Object-Oriented >>Modelling"). > >I should add that for designing coordination/workflow the Speech-Act technique >would apply. Look for various references authored by Flores and/or Winograd. > Another important way in which groupware apps differ from traditional information system apps is that they deal with an entirely different set of systems. By this I mean that while traditional information systems improve our business processes, groupware improves our human collaboration processes. We've been doing the former for 50+ years now, and most everybody expects to be applying computers to business systems. (By business processes, I mean whatever processes are core to an organization; that is, that give the org its identity. So every org has it's business processes, even if it isn't a "business.") But groupware addresses collaboration processes, and few organizations focus very much attention on these processes. Obviously, these processes are necessary to get anything done, but we dont' pay attention to them. (Ask any human resources or organizational effectiveness person how much line managers pay attention to them. The answer is: "Not much!") So....any application of groupware must deal with the fact that not only do we not have much of a history of applying technology to collaboration processes, we don't have much of a history of actually doing anything to improve our collaboration processes in the first place. I see this as being much more a traditional "change management" problem than it is a technology implementation problem. I'll be giving a paper at Groupware '95 in Boston on Monday, March 6, on how to use change management techniques to get organizational buyin to groupware . Hope to see some of you there! As a resource, I'd recommend "Organizational Transitions: Managing Complex Change" by Beckhard & Harris, published as part of the Addison Wesley OD Series. Ken Kenneth W. Lyon & Associates (805) 658-7547 84 Saint Paul's Drive Fax: (805) 658-2193 Ventura, CA 93003 Internet: KWLyon@AOL.COM Virtual workgroups ------------------ From: rcochran@halycon.com Newsgroups: comp.groupware Subject: Re: WANTED - Info on Virtual workgroups Date: Thu, 04 Aug 94 15:30:52 PDT I have found a good source of information is the new book Globalwork: Bridging Distance, Culture & Time by Mary O'Hara-Devereaux & Robert Johansen, Jossey-Bass, 1994 ISBN 1-55542-602-6. Virtual Organizations --------------------- From: Andrew Luter <71672.2360@CompuServe.COM> Newsgroups: comp.groupware Subject: Re: REQUEST: Info on Virtual Organiza.. Date: 2 Feb 1995 14:56:38 GMT You might want to look into the working of Chiat Day advertising. They have rolled out the most hyped version of the virtual office. There was a really great article about it in I.D. [Industrial Design] last month...and also one in Wired a few months back [sorry no dates] They have taken a true look at the virtual environment both from a hardware/software viewpoint, as well as a workspace/environment point of view. From: schneider@horus Newsgroups: comp.groupware Subject: Re: REQUEST: Info on Virtual Organizations Date: Mon, 6 Feb 1995 11:20:59 In article <pk95Sr3.brsorrell@delphi.com> Bruce Sorrell <brsorrell@delphi.com> writes: >Our organization is searching for information on the design and operation try the classic (if you don't know already) - William Davidow & Michael Malone: The Virtual Corporation, New York (Harper Collins) 1992, and the brandnew - David Birchall & Laurence Lyons: Demystifying the Virtual Organisation, London (Pitman) 1995. Virtual regards, Uli Schneider, Siemens Nixdorf Informationssysteme AG, Munich, Germany Readings in Groupware and Computer-Supported Cooperative Work ------------------------------------------------------------- From: mmorgan@mkp.com (Michael Morgan) Subject: Baecker description Readings in Groupware and Computer-Supported Cooperative Work: Assisting Human-Human Collaboration Written and Edited by Ronald M. Baecker (University of Toronto) 882 pages, 1993 ISBN 1-55860-241-0 Morgan Kaufmann Publishers 340 Pine Street, San Francisco, CA 94104 orders@mkp.com, 800-745-7323 Groupware is multi-user software that supports computer supported cooperative work (CSCW). CSCW is computer assisted cooperative activity, such as problem solving or communication, carried out by a group of collaborating individuals. Together, this technology and concept promise to revolutionize the use of computers. This book is a comprehensive introduction to this rapidly expanding field. The papers in this volume represent the best of the published literature on groupware and CSCW. They were chosen by the editor for their breadth of coverage of the field, their clarity of expression and presentation, their excellence in terms of technical innovation or behavioral insight, their historical significance and their utility as sources for further reading. Taken as a whole, the papers and their introductions are a complete sourcebook to the area. This book will be useful for computer professionals involved in the development or purchase of groupware technology as well as researchers and managers. It should also serve as a valuable text for university courses on CSCW, groupware and human-computer interaction. Expanded Table of Contents Preface Table of Contents Expanded Table of Contents I. Introduction 1. Introduction to Computer Supported Cooperative Work Groupware: Some Issues and Experiences Clarence Ellis, Simon Gibbs, and Gail Rein Computer Supported Cooperative Work: Cases and Concepts Mike Robinson CSCW: Four Characters in Search of a Context Liam J. Bannon and Kjeld Schmidt Being There: The Promise of Multimedia Communications David Brittan 2. The Adoption, Deployment, and Use of Groupware Groupware in Practice: An Interpretation of Work Experiences Christine V. Bullen and John L. Bennett Building the Business Case for Group Support Technology Brad Q. Post Groupware and Cooperative Work: Problems and Prospects Jonathan Grudin II. Behavioural Foundations and Enabling Technologies 3. Human Behaviour in Groups and Organizations Groups and Human Behavior (excerpt) from Groups: Interaction and Performance Joseph E. McGrath Time, Interaction, and Performance Joseph E. McGrath How to Run a Meeting Antony Jay The Group Facilitator: A CSCW Perspective Stephen Viller Visual Communication and Social Interaction from The Social Psychology of Telecommunications John Short, Ederyn Williams, and Bruce Christie A Typology of Tasks (excerpt) from Groups: Interaction and Performance Joseph E. McGrath Communication Modes and Task Performance from The Social Psychology of Telecommunications John Short, Ederyn Williams, and Bruce Christie A Typology of Organizational Structure Henry Mintzberg 4. Groupware Design and Evaluation Methodologies Designing for Cooperation Q Cooperating in Design Morten Kyng Methods for the Study of Groups (excerpt) from Groups: Interaction and Performance Joseph E. McGrath Understanding Practice: Video as a Medium for Reflection and Design Lucy A. Suchman and Randall H. Trigg Ethnographic Workflow Analysis: Specifications for Design Danielle Fafchamps Grounding in Communication Herbert H. Clark and Susan E. Brennan 5. Case Studies of Cooperative Work How People Write Together Ilona R. Posner and Ronald M. Baecker Findings from Observational Studies of Collaborative Work John C. Tang Twinkling Lights and Nested Loops: Distributed Problem Solving and Spreadsheet Development Bonnie A. Nardi and James R. Miller Analyzing Distributed Cognition in Software Teams: A Case Study of Team Programming During Perfective Software Maintenance Nick V. Flor and Edwin L. Hutchins Informal Communication in Organizations: Form, Function, and Technology Robert E. Kraut, Robert S. Fish, Robert W. Root, and Barbara L. Chalfonte Cooperative Support for Computer Work: A Social Perspective on the Empowering of End Users Andrew Clement 6. Enabling Technologies and Theories Networks Vinton G. Cerf Advances in Interactive Digital Multimedia Systems Edward A. Fox Sound Support for Collaboration Bill Gaver Hypertext: An Introduction and Survey (excerpts) Jeff Conklin What is Coordination Theory and How Can It Help Design Cooperative Work Systems Thomas W. Malone and Kevin Crowston CSCW and Distributed Systems: The Problem of Control Tom Rodden and Gordon Blair III. Asynchronous Groupware 7. Electronic Mail and Computer Conferencing A Lesson in Electronic Mail from Connections Robert F. Sproull Computer-Mediated Communication Requirements for Group Support (excerpts) Murray Turoff Increasing Personal Connections from Connections Lee S. Sproull and Sara Kiesler Electronic Groups at Work Thomas Finholt and Lee S. Sproull Work Group Structures and Computer Support: A Field Experiment J.D. Eveland and Tora K. Bikson 8. Structured Messages, Agents, and Workflows The Information Lens: An Intelligent System for Information Sharing and Coordination Thomas W. Malone, Kenneth R. Grant, Kum-Yew Lai, Ramana Rao, and David A. Rosenblitt Object Lens: A Spreadsheet for Cooperative Work Kum-Yew Lai, Thomas W. Malone, and Ken-Chiang Yu Power, Ease of Use and Cooperative Work in a Practical Multimedia Message System Nathaniel S. Borenstein and Chris A. Thyberg Active Mail: A Framework for Integrated Groupware Applications Yaron Goldberg, Marilyn Safran, William Silverman, and Ehud Shapiro Computer Systems and the Design of Organizational Interaction Fernando Flores, Michael Graves, Brad Hartfield, and Terry Winograd Electronic Group Calendaring: Experiences and Expectations Beth M. Lange 9. Cooperative Hypertext and Organizational Memory Hypertext and Collaborative Work: The Example of Intermedia (excerpts) George P. Landow Higher Levels of Agency for Children in Knowledge Building: A Challenge for the Design of New Knowledge Media (excerpts) Marlene Scardamalia and Carl Bereiter Issues in the Design of Computer Support for Co-authoring and Commenting Christine M. Neuwirth, David S. Kaufer, Ravinder Chandhok, and James H. Morris Building an Electronic Community System Bruce R. Schatz Capturing Organizational Memory E. Jeffrey Conklin Report on a Development Project Use of an Issue-Based Information System K.C. Burgess Yakemovic and E. Jeffrey Conklin IV. Synchronous Groupware 10. Desktop Conferencing WYSIWIS Revised: Early Experiences with Multiuser Interfaces Mark Stefik, Daniel G. Bobrow, Gregg Foster, Stan Lanning, and Deborah G. Tatar Design for Conversation: Lessons from Cognoter Deborah G. Tatar, Gregg Foster, and Daniel G. Bobrow Issues and Experiences Designing and Implementing Two Group Drawing Tools Saul Greenberg, Mark Roseman, Dave Webster, and Ralph Bohnet Designing Group-enabled Applications: A Spreadsheet Example Irene Greif 11. System and Language Support for Desktop Conferencing MMConf: An Infrastructure for Building Shared Multimedia Applications Terrence Crowley, Paul Milazzo, Ellie Baker, Harry Forsdick, and Raymond Tomlinson Replicated Architectures for Shared Window Systems: A Critique J. Chris Lauwers, Thomas A. Joseph, Keith A. Lantz, and Allyn L. Romanow Collaboration Awareness in Support of Collaboration Transparency: Requirements for the Next Generation of Shared Window Systems J. Chris Lauwers and Keith A. Lantz Languages for the Construction of Multi-User Multi-Media Synchronous (MUMMS) Applications Ralph D. Hill Primitives for Programming Multi-User Interfaces Prasun Dewan and Rajiv Chaudhary 12. Electronic Meeting and Decision Rooms Observation of Executives Using a Computer Supported Meeting Environment Marilyn M. Mantei Liveboard: A Large Interactive Display Supporting Group Meetings, Presentations and Remote Collaboration Scott Elrod, Richard Bruce, Rich Gold, David Goldberg, Frank Halasz, William Janssen, David Lee, Kim McCall, Elin Pederson, Ken Pier, John Tang, and Brent Welch Electronic Meeting Systems to Support Group Work Jay F. Nunamaker, Alan R. Dennis, Joseph S. Valacich, Douglas R. Vogel, and Joey F. George Experiences at IBM with Group Support Systems: A Field Study Jay F. Nunamaker, Douglas R. Vogel, Alan Heminger, Ben Martz, Ron Grohowski, and Chris McGoff The Impact of Technological Support on Groups: An Assessment of the Empirical Research Alain Pinsonneault and Kenneth L. Kraemer 13. Media Spaces Videoplace (excerpt) from Artificial Reality II Myron Krueger The Media Space: A Research Project into the Use of Video as a Design Medium (excerpts) Steve Harrison and Scott Minneman Experiences in an Exploratory Distributed Organization Mark Abel Experiences in the Use of a Media Space Marilyn M. Mantei, Ronald M. Baecker, Abigail J. Sellen, William A.S. Buxton, Thomas Milligan, and Barry Wellman Portholes: Supporting Awareness in a Distributed Work Group Paul Dourish and Sara Bly Telepresence: Integrating Shared Task and Person Spaces William A.S. Buxton Design of TeamWorkstation: A Realtime Shared Workspace Fusing Desktops and Computer Screens Hiroshi Ishii and Masaaki Ohkubo ClearBoard: A Seamless Medium for Shared Drawing and Conversation with Eye Contact Hiroshi Ishii and Minoru Kobayashi Disembodied Conduct: Communication through Video in a Multi- Media Office Environment Christian Heath and Paul Luff Beyond Being There Jim Hollan and Scott Stornetta V. Summary and Conclusions 14. The Future of Groupware for CSCW References ---------------------------------------- Michael B. Morgan President Morgan Kaufmann Publishers 340 Pine Street San Francisco, CA 94104 USA Email: mmorgan@mkp.com Voice: 415)392-2665 ext. 305 Fax: 415)982-2665 Meeting Space ------------- From: cph@dmu.ac.uk (Chris Hand) Subject: Meeting Space (comp.groupware FAQ) Date: Thu, 6 Apr 1995 22:20:07 +0200 (BST) Interview with Jon Callas (of WorldBenders) which also covers MeetingSpace: C Hand, ``Meet me in Cyberspace''. Computer-Mediated Communication Magazine, Volume 1 Number 5, September 1994. <URL: http://www.rpi.edu/~decemj/cmc/mag/1994/sep/toc.html>\ -- www: http://www.cms.dmu.ac.uk/~cph/ ==================================================================== David S. Stodolsky Euromath Center University of Copenhagen david@euromath.dk Tel.: +45 38 33 03 30 Fax: +45 38 33 88 80 (C)