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Subject: comp.groupware FAQ: Bibliography3: Frequently Asked Questions

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Groupware Bibliography - Part 3 =============================== GLOBAL NETWORKS: Computers and International Communication ---------------------------------------------------------- Those of you interested in issues and applications of global networks may find the recent book, GLOBAL NETWORKS, of value. The 21 chapters written by leaders in networking from around the world, examine global networks from a range of perspectives: design, policy, cross-cultural communication, and future directions and focus on applications of global networks in education, work, and social communication. I hope that you will find Global Networks, the book, stimulating and relevant. Cordially, Linda Harasim --- GLOBAL NETWORKS: Computers and International Communication edited by Linda M. Harasim email (Internet): linda_harasim@sfu.ca 1993 MIT Press Cambridge, Massachusetts and London, England Contents Preface Part 1 Overview 1 Global Networks: An Introduction Linda M. Harasim 2 Networlds: Networks as Social Space Linda M. Harasim 3 The Global Matrix of Minds John S. Quarterman 4 A Slice of Life in My Virtual Community Howard Rheingold Part 2 Issues 5 Jurisdictional Quandaries for Global Networks Anne Branscomb 6 Computers, Networks, and Work Lee Sproull and Sara Kiesler 7 Integrating Global Organizations through Task/Team Support Systems Marvin Manheim 8 Cross-Cultural Communication and CSCW Hiroshi Ishii 9 Global Networking for Local Development: Task Focus and Relationship Focus in Cross-Cultural Communication Jan Walls 10 Information Security: At Risk? Michael Kirby and Catherine Murray Part 3 Applications 11 Building a Global Network: The WBSI Experience Andrew Feenberg 12 Computer Conferencing and the New Europe Robin Mason 13 Global Education through Learning Circles Margaret Riel 14 Technology Transfer in Global Networking: Capacity Building in Africa and Latin America Beryl Bellman, Alex Tindimubona, and Armando Arias, Jr. 15 Islands in the (Data)Stream: Language, Character Codes, and Electronic Isolation in Japan Jeffrey Shapard 16 Cognitive Apprenticeship on Global Networks Lucio Teles 17 Computer Networks and the Emergence of Global Civil Society Howard Frederick Part 4 Visions for the Future 18 Social and Industrial Policy for Public Networks: Visions for the Future Mitchell Kapor and Daniel Weitzner 19 Co-Emulation: The Case for a Global Hypernetwork Society Shumpei Kumon and Izumi Aizu 20 Sailing through Cyberspace: Counting the Stars in Passing Robert Jacobson 21 The Global Authoring Network Linda M. Harasim and Jan WallsJFJBO@acad1.alaska.edu Appendix Contributors Notes References Index *********** >From the MIT Press blurb: GLOBAL NETWORKS takes up the host of issues raised by the new networking technology that now links individuals, groups, and organizations in different countries and on different continents. The twenty-one contributions focus on the implementation, applications, and impact of computer-mediated communication in a global context. Previously limited to scientific research, global networks now have an impact on social, educational, and business communications. Individuals with a personal computer, a modem, and some simple software can join a new social community that is based on interest, not location. GLOBAL NETWORKS, which was written largely with the assistance of the Internet, provides an understanding of the issues, opportunities, and pitfalls of this new social connectivity. It looks at how networking technology can support and augment communication and collaboration from such perspectives as policy constraints and opportunities, language differences, cross-cultural communication, and social network design. July 1993---340 pp. -- $29.95 0-262-08222-5 HARNH BCS Computer Supported Cooperative Work Book Series --------------------------------------------------- Date: Wed, 21 Oct 1992 10:45:10 PDT From: Colston Sanger <colston@gid.co.uk> Announcing the BCS Computer Supported Cooperative Work Book Series ---------------------- CSCW in Practice: An Introduction and Case Studies Dan Diaper and Colston Sanger (Eds.) Soft cover. 192pp (approx). UK pounds 24.95 ISBN 3-540-197B4-2 Publication: February 1993 CSCW: Cooperatlon or Conflict? Steve Easterbrook (Ed.) Soft cover. 224pp (approx). UK pounds 24.95 ISBN 3-540-19755-9 Publication: February 1993 Computer Supported Collaborative Writing Mike Sharples (Ed.) Soft cover. 240pp (approx). UK pounds 24.95 ISBN 3-540-19782-6 Publication: February 1993 ----------------- Forthcoming titles: Design Issues in CSCW Duska Rosenberg and Chris Hutchison (Eds.) (ISBN 3-540-19810-5) CSCW and Artificial Intelligence John Connolly and Ernest Edmonds (Eds.) (ISBN 3-540-19816-4) Use of groupware in cooperative work ------------------------------------ From: m21672@mwunix.mitre.org (Howard Killam) Newsgroups: comp.groupware,comp.human-factors Subject: Re: (Q) Use of groupware in cooperative work Date: 15 May 92 13:48:06 GMT Organization: The MITRE Corporation One of the best articles I read on the human factors issues of groupware was in The American Psychologist a few years ago. [...] The main point of the article, which was a report on several existing groupware applications from a number of markets (law, business, etc.), indicated that one of the main complaints about groupware systems was the disruption of existing dynamics between users. In many system, the best computer user became the "leader" of any session. Since manager (of these particular systems) were more "casual" users than some others, they experienced a shift in the power dynamics and would refuse to use these systems or allow others to use them. Thouigh this articles was several years old, I still see CSCW designs that did not take into account this important aspects of group interaction. From: hagan@earthrise.Eng.Sun.COM (Hagan Heller) Date: 18 May 92 19:44:23 GMT Organization: Sun Microsystems The articles that Howard K. refers to are, I think: "Organizations of the Future" Lynn Offermann and Marilyn Gowing, American Psychologist, 2/1990 "Work Teams" Eric Sundstrom, Kenneth De Meuse, and David Futrell, American Psychologist, 2/1990 Groupware for Architectural Design ---------------------------------- From: wjabi@srvr1.engin.umich.edu (Wassim M. Jabi,APRL-1232, Office Phone 936-0229, 769-1382) Subject: Summary: Groupware for Architectural Design Date: 11 Sep 91 16:34:49 GMT Organization: The University of Michigan, Ann Arbor I got a request to post a summary of the responses I got for Computer-Supported Collaborative Architectural Design (CSCAD). The general feeling was that if CSCW is a young field you should expect that CSCAD is practically unborn yet. However, here is the summary: * CSCW Proceedings. * Saul Greenberg produced a literature survey of CSCW, "An Annotated Bibliography of Computer Supported Cooperative Work", SIGCHI Bulletin July 1991, Vol.23, No.3. * Work done at Xerox PARC by Bob Stults, Steve Harrison, Scott Minneman, Sara Bly, John Tang and others between 1984 and the present. * Douglas Noble and Horst W.J. Rittel. "Issue-Based Information Systems for Design." In Computing in Design Education, pp. 275-286. ed P. Bancroft. Proceedings of the ACADIA 1988 Workshop. Ann Arbor, MI: Association for Computer-Aided Design in Architecture, 1988. * Brian Lawson, "How Designers Think" (There is one chapter dedicated to group work in deisgn, especially, using design game as a metaphor); * Habraken and Gross invented a computer game call "Concept design game" as a reserch tool for studying the complex interaction between designers in the course of game playing; * Bucciarelli gave an ethographical account of design as a social process in terms of constraining, naming, and decision discourse; * Michael Middleton's book "Group Practice in Design" is quite a good general survey. * Mark Klein and Stephen C-Y Lu look at the technique of conflict resolution used by a team of architects in designing a house. The arcticle "Conflict resolution in cooperative design", can be found in Artificial Intelligence in Engineering, 1989, Vol. 4, No.4; Thanks to all who responded. -- -- Wassim M. Jabi -- Please Don't e-mail to wjabi@srvr1 -- Doctoral Program in Architecture -- It does not work. E-mail to this -- University of Michigan -- address: -- 2000 Bonisteel Boulevard -- -- Ann Arbor, MI 48109-2069 -- wjabi@caen.engin.umich.edu Operating system support for groupware -------------------------------------- From: palevich@apple.com (Jack Palevich) Subject: Re: Network Support for CSCW Date: 3 Jan 92 01:34:23 GMT Organization: OBS, Apple Computer, Inc. In article <8421@borg.cs.unc.edu>, bollella@rorem.cs.unc.edu (Gregory Bollella) writes: > > I am looking for information on what network and/or operating system > support groupware applications may find useful. > There were three good papers on this very topic in the UIST'91 proceedings: MMM: A User Interface Architecture for Shared Editors on a Single Screen, Eric A. Beir, et. al. Primitives for Programming Multi-User Interfaces, John F. Patterson Comparing the Programming Demands of Single-User and Multi-User Applications, Prasan Dewan et al. Brainstorming ------------- Hymes, C. M. (1992, November). Unblocking Brainstorming through the use of a simple group editor. CSCW 92 Proceedings. Work performance of groups -------------------------- David Coleman, Groupware '92, Morgan Kaufmann, 1992 this collection contains many performance studies. Irene Greif, Computer-Supported Work: A Book of Readings, Morgan Kaufmann, 1988. there is a section on empirical studies that I would highly recommend -- Michael Weiss Lehrstuhl fuer Praktische Informatik I Universitaet Mannheim, D-68131 Mannheim, Germany McGrath's study on small groups ------------------------------- J. McGrath's study on small groups 27 Sep 93 09:10 In article <pal.malm-250993113435@pal.tft.tele.no>, I wrote: > Joseph McGrath at University of Illinois has been doing a longitudinal > study on small groups. Eleven groups where studied under different > conditions in a period of 13 weeks. > > Some of the findings where presented at CSCW'92 > Joe McGrath himself wrote to me. This is what he said: : We were fortunate to be able to publish a set of six articles on our : longitudinal study, as a special issue of SMALL GROUP RESEARCH, the Aug. : 1993 issue. That journal is published by SAGE Publications. In it, we : overview the whole study, have four reports of sets of empirical : findings (one on technolgoy and task effects, one on membership effects, : one on conflict, and one on integrative complexity) and then a final : piece that is a theoretical integration. : That issue is authored by myself and four colleagues (Arrow, : Hollingshead, OConnor, Gruenfeld). Also: I have a book, with : Hollingshead, on "Groups Interacting with Computers", also to be : published by SAGE about Dec. of this year. Both are related to my talk, : especially the former. : Thanks for the inquiry. : Joe McGrath -- Paal S. Malm Office addr.: Norwegian Telecom Research, P.B. 1156, N-9001 Tromso, NORWAY. Phone: +47 08310-273/fax: -262; Email: paal.malm@tft.tele.no Multicultural groupware ----------------------- Panko, R. R. (1990). Embedded, humble, intimate, and multicultural groupware for real groups. Pp 52-61 in the Proceedings of Twenty-Third Hawaii International Conference on System Sciences, Vol. IV, IEEE Computer Society Press. Panko, R. R. (1990). Skewed use in groupware. Pp 177-191 in K. M. Kaiser & H. J. Oppelland (eds.), Desktop Information Technology, Proceedings of the IFIP WG 8.2 Working Conference on Desktop Information Technology and Organizational Worklife in the 1990's, Ithica, NY, 2-4 July, 1989, Amsterdam: North-Holland. Multilateral Diplomacy ---------------------- Unusual Business or Business as Usual: An Investigation of Meeting Support Requirements in Multilateral Diplomacy" in Accounting, Management and Information Systems, Vol. 3, No. 2, GroupWare News -------------- GroupWare News is a subscription newsletter that covers all aspects of groupware, including workflow management, group scheduling, joint authoring, conferencing systems and teleworking. It also contains: reports of industry and market trends analyses of the implications of using groupware, for users and organizations news of current research in the area case histories of its use details of relevant conferences, events and publications. Contributors to GWN come from a wide variety of business, academic and user backgrounds; the newsletter carries no advertising nor any material paid for by suppliers. It is published ten times a year and costs UKP250.00 for 10 issues (UKP270 outside the EC). -- Roger Whitehead Director, Office Futures, 14 Amy Road, Oxted, Surrey RH8 0PX England Telephone: +44 883 713074 Fax: +44 883 716793 Email: rwhitehead@cix.compulink.co.uk Groupware Report ---------------- Groupware Report is a subscription newsletter. $140 for 6 issues Richard Watson Managing editor 140 Lenox Place Athens, GA 30606, USA Telephone: +1 706 613 7807 Bitnet: rwatson@uga Internet: rwatson@uga.cc.uga.edu Audiographics ------------- From: janicewolf@aol.com (Janicewolf) Newsgroups: comp.groupware Subject: Re: AUDIOGRAPHICS/distance learning Date: 27 Jul 1994 15:15:02 -0400 for info on distance learning contact the US Distance learning Association 1-800-829-3400. Many of their members "live" on audiographics. T.120 Standards --------------- From: teleconxiv@aol.com (TeleConXIV) Newsgroups: comp.groupware Subject: Re: T.120 Standards Date: 15 Aug 1994 13:13:04 -0400 the place to get info on this is the Consortium for Audiographics Teleconferencing Standards - CATS. their office number is 510-743-4451. Deepak kamlani is the managing secretary of the group. From: glennr@teal.csn.org (Glenn Russell) Subject: International Multimedia Teleconferencing Consortium Home Page Date: 16 Mar 1995 22:02:32 GMT Announcing the International Multimedia Teleconferencing Consortium (IMTC) World Wide Web Home Page. URL=http://www.imtc.org/imtc The International Multimedia Teleconferencing Consortium (IMTC), is a non-profit corporation founded to promote the creation and adoption of international standards for Multipoint Document and Video Teleconferencing. The IMTC's mission is to foster a market where multiple vendors create interoperable conferencing products using open international standards. The IMTC Home Page Contains: - General Information about the IMTC (Objectives, FAQ, How to Join, List of members, etc.) - The T.120 and H.320 protocols for multimedia teleconferencing. - Links to ftp sites, mailing lists, and document servers devoted to multimedia teleconferencing. - Links to other Web pages with Standards information (ISO, ITU, IETF, etc.) -- Glenn Russell glennr@csn.net ConferTech International (303) 633-3212 Westminster, Colorado GroupTalk Newletter ------------------- From: davidc121@aol.com (DavidC121) Newsgroups: comp.groupware Subject: GroupTalk Newletter Available Date: 4 Aug 1994 12:08:04 -0400 GroupTalk, the newsletter of groupware and workgroup computing is now available. Although we have been publishing and distributing this newsletter for the last 1.5 years, we have printed some extra copies of the June/July double issue ( 16 pages) for the GroupWare'94 conference next week. If anyone is interested in subscribing please send us your (regular street) mail address and we will send you a copy of this issue for your perusal. Of course, if you wish to subscribe right away, we welcome you! Those of you who want back issues, we are pretty much out of them due to the large number of requests we have recieved. The June/July double issue contains articles and columns on: Real-Time Communication and Collaboration: Beyond Voice Book Review: The Workflow Imperitive ( review by David Coleman) Case Study: Oticon: Re-Organizing for Better Customer Service Team Dynamics for Groupware by peter & Trudy Johnson-Lenz (Part 2) GROUPproduct News COMPANYnews Groupware events calendar If you wish more information on GroupTalk, wish to submit an article, or send some product information please send it to David Coleman ( GroupTalk Editor) at : davidc121@aol.com IOPener ------- The newsletter of the IOPT Club for the introduction of process technology. "The IOPT Project (Introduction of Process Technology) is a DTI sponsored collaborative project between ICL, Praxis, ISS, and Manchester University." Tim Huckvale Praxis Systems plc 20 Manvers St. Bath, UK BA1 1PX Tel: 0225 444 700 Fax: 0225 465 205 Email: iopt@praxis.co.uk Online Libraries ---------------- Instructions: 1. telnet pac.carl.org or telnet 192.54.81.128 2. CURRENT ARTICLE INDEXES AND ACCESS: DATABASE: Online Libraries ONLINE NEWSLETTER and ONLINE LIBRARIES AND MICROCOMPUTERS are full text publications that comprise the world's foremost news service in the Online and CD-ROM field. The print edition of these publications is distributed in over 70 countries. This database presents articles from Online Libraries and Microcomputers (9/83 to date), Online Newsletter (1980-81 and 1988 to date), and Online Hotline (1982-1987). Published by Information Intelligence Inc., Phoenix, Arizona. (602-996-2283) A WORKFLOW BIBLIOGRAPHY ----------------------- Subject: Re: BPR/workflow thesis and bibliography available Date: Mon, 26 Sep 1994 17:54:49 +0100 (BST) From: "Magnus Ramage" <magnusr@cogs.susx.ac.uk> Papers and books on Workflow K. Abbott & S. Sarin, "Experiences with Workflow Management: Issues for the Next Generation". Proceedings of CSCW 94 (ACM conference on Computer-Supported Cooperative Work, North Carolina, Oct 1994). James Bair (1992). "Methods for Success with new workflow systems". Proc. Groupware 92 (San Jose, Calif., Aug. 1992). San Mateo, Calif.: Morgan-Kaufmann. Mairtin Brady, "Planning for workflow management: analysing and re-engineering business processes in the insurance industry". Proc. OIS Document Management 92 (London, 1992), London: Meckler, pp.189-194. R.J. Carson (1992). "Developing an integrated customer service application". Proc. OIS Document Management 92 (London, 1992), London: Meckler, pp.371-373. Peter Cattermole (1994). "Workflow at [BigBank] Financial Services". Unpublished paper. Giorgio DeMichelis and Maria Grasso (1993). "Routines and Conversations". Structured Programming 14: 110-118. David Dobson (1993). "Go with the Flow". Which Computer, September 1993, pp. 59-62. The Economist (1993). "The wonders of workflow". The Economist, 11/12/93. Marc Fresko (1992). "How to identify imaging opportunities". Proc. OIS Document Management 92 (London, 1992), London: Meckler, pp.285-289. Candice Goodman (1994). "Will you go with the flow?". Computer Weekly, 4/8/94, p.20-1. Keith Hales and Mandy Lavery (1991). "Workflow management software: the business opportunity". London: Ovum Consultants. Chris Hallett (1992). "Improving Customer Service with workflo automation at Abbey National". Proc. OIS Document Management 92 (London, 1992), London: Meckler, pp.405-409. Meichun Hsu and Mike Howard, "Work-flow and Legacy Systems". Byte, July 1994, pp.109-116. Andrew Jones (1992). "Image and workflow automation for improved change control and cycle compression". Proc. OIS Document Management 92 (London, 1992), London: Meckler. Stef Joosten, Gaston Aussems, Matthijs Duitshof, Richard Huffmeijer, Erik Mulder (1994). WA-12: an Empirical Study about the Practice of Workflow Management, University of Twente, the Netherlands, July 1994. Mandy Lavery (1992). "A survey of workflow management software". Proc. OIS Document Management 92 (London, 1992), London: Meckler, pp.398-404. E. Lindholm (1992). "Building workflow bridges", Datamation, 38(12), pp.99-100 E. Lindholm (1994). "Workflow through Notes", Datamation, 40(3), p.60 Peter Lopes (1993). "Fine-Tuning Reengineering with Workflow Automation: Blueprint and Tool". Industrial Engineering, Aug. 1993, pp. 51-53. Ronni Marshak (1992). "Requirements for Workflow: What should we expect from the vendors?". Office Computing Report, 15(3): 3-8. Ronni Marshak (1992). "Requirements for Workflow Products", in Proceedings of Groupware 92, San Mateo, California: Morgan-Kaufmann, pp. 281-5. Thornton May (1994). "Know your work-flow tools". Byte, July 1994, pp.103-108. T. McCusker (1993). "Workflow takes on the enterprise". Datamation 39(23), p.88 Ral Medina-Mora, Terry Winograd, Rodrigo Flores & Fernando Flores, "The Action Workflow Approach to Workflow Management Technology", Proc. of CSCW 92 (ACM Conference on Computer-Supported Cooperative Work, Oct 1992, Toronto), pp. 281-288. Ovum Ltd (1992). "Introducing Workflow". Software World 23(3), p.13 Ann Palermo and Scott McCready (1992). "Workflow Software: A Primer". Proc. Groupware 92 (San Jose, Calif., Aug. 1992). San Mateo, Calif.: Morgan-Kaufmann, pp.155-159. Alan Radding (1994). "Stopping the bottleneck with workflow analysis". InfoWorld, 31/1/94. Paula Rooney (1993). "Ad agency gets creative with workflow technology". PC Week, 20/9/93. K. Ryan (1993). "Notes adds workflow", Datamation, 39(11), p.92 S. Sarin, K. Abbott & D.McCarthy, "A Process Model and System for Supporting Collaborative Work", Proc. COOCS 91 (ACM-SIGOIS Conference on Organizational Computing Systems), Nov. 1991, pp.213-224. Seybold (1993). "XSoft offer Workflow Management Software". Seybold Report on Publishing Systems, 22(12), March 1993. F.G. Shaftoe (1992). "Introducing image processing and workflow management at TSB: a radical approach". Proc. OIS Document Management 92 (London, 1992), London: Meckler, pp.290-294. Chris Staiti (1993). "Make Workflow Changes On The Fly". Datamation, 1 October 1993. K. Strehlo (1994). "A Standard for Workflow", Datamation, 40(1), p.7 Martin Waldron (1992). "Achieving Quality Management through document control". Proc. OIS Document Management 92 (London, 1992), London: Meckler, pp.322-329. Scott Wallace (1994). "Working Smarter". Byte, July 1994, p.101. Russ Whales (1992). "From workflow automation to full case handling". Proc. OIS Document Management 92 (London, 1992), London: Meckler, pp.410-11. Tom White and Layna Fischer (eds.) (1994). New Tools for New Times: The Workflow Paradigm. Alameda, Calif.: Future Strategies. Workflow Management Coalition (1994a). From the Workflow Reference Model. Source: Speech by Nick Kingsbury at Groupware Europe 94. Workflow Management Coalition (1994b). Information Pack. Grenoble, France. July 1994. Papers and books on BPR NB A larger selection is to be found in the Bibliography for the Internet newsgroup "comp.groupware", Part IV, accessible via the WorldWide Web (Mosaic) at: http://www.cis.ohio-state.edu/hypertext/faq/usenet/comp-groupware-faq/ bibliography4/faq.html P.W.G. Bots (1994). "Validity in dynamic modelling: a BPR case-study in public administration". Proc. TIMS XXXII (Anchorage, Alaska, June 1994). John Byrne (1993). "The horizontal corporation". Business Week, 20/12/93. CCTA (1994). BPR in the Public Sector: An overview of business process re- engineering. London: HMSO. James Champy (1994). "Time to re-engineer the manager". Financial Times, 14/1/94, p.17. Thomas Davenport and James Short (1990). "The New Industrial Engineering: Information Technology and Business Process Redesign". Sloan Management Review, Summer 1990. The Economist (1990). "Re-engineering Europe". The Economist 28/2/94, pp.67-8. Michael Hammer (1990). "Reengineering Work: Don't Automate, Obliterate". Harvard Business Review, July-August 1990. Michael Hammer and James Champy (1994). Reengineering the Corporation: A Manifesto for Business Revolution (updated paperback edition). New York: HarperBusiness. Nick Jackson (1993). "A toolkit for survival". Manufacturing Breakthrough, Nov/Dec 1993. Eddie Obeng and Stuart Crainer (1994). Making Re-engineering happen. London: Pitman Publishing. A.L. Scherr (1992). "A new approach to business processes". IBM System Journal 32(1): 80-98. J.W. vanMeel (1994). "Is experimental design difficult? Evaluation of the use of regression metamodels in a simulation case stud within the Amsterdam Municipal Police Force". Proc. TIMS XXXII (Anchorage, Alaska, June 1994). J.W. vanMeel (1994). "Business Reengineering for Crime Fighters: an outline of an integrated design approach". Proc. TIMS XXXII (Anchorage, Alaska, June 1994). A. Verbraeck (1994). "Animating Business Processes: Insight eases Change". Proc. TIMS XXXII (Anchorage, Alaska, June 1994). General Management Papers and Books Ewen Baird (1993). Organisational culture integration strategy: Scottish Mutual Assurance plc and Abbey National plc. MBA thesis, Loughborough University, England. Stafford Beer (1972). Brain of the Firm: the managerial cybernetics of organisation. London: Allen Lane. Stafford Beer (1975). "Fanfare for Effective Freedom: Cybernetic Praxis in Government", in Stafford Beer (1975), Platform for Change, London: John Wiley & Sons, pp. 423-451. Robert Boguslaw (1965). The New Utopians: A Study of System Design and Social Change. Englewood Cliffs, NJ: Prentice-Hall. W. Edwards Deming (1982). Out of the Crisis. Cambridge: Cambridge University Press. Geert Hofstede (1991). Cultures and Organisations: software of the mind. London: McGraw-Hill. H.K. Klein and Philip Kraft (1994). "Social Control and Social Contract in NetWORKing: Total Quality Management and the control of work in the United States". CSCW 2:89-108. Henry Mintzberg (1979). The Structuring of Organizations. Englewood Cliffs, New Jersey: Prentice-Hall. Tom Peters (1992). Liberation Management: Necessary Disorganisation for the Nanosecond Nineties. London: Macmillan. Tom Peters and Robert Waterman (1982). In Search of Excellence. New York: Harper and Row. D.S. Pugh, D.J. Hickson and C.R. Hinings (1969). "An Empirical Taxonomy of Structures of Work Organisations". Administrative Science Quarterly, 14:115-126. D.S. Pugh and D.J. Hickson (1989). Writers on Organizations (fourth edition). London: Penguin. Papers and books on CSCW and Office Information Systems Bob Anderson and Wes Sharrock (1993). "Can organisations afford knowledge?". CSCW 1:143-161. Liam Bannon (1994). "CSCW: Challenging Perspectives on Work and Technology". Unpublished paper. Liam Bannon (1993). "Use, Design and Evaluation: Steps towards an Integration". In Proc. of the Interdisciplinary Workshop on Design of CSCW and Groupware Systems, Sch>rding, Austria. Andrew Clement (1994). "Computing at Work: Empowering Action by 'Low-Level' Users". Communications of the ACM, 37(1): 52-63. Andrew Clement and C. Gotlieb (1987). "Evolution of an organisational interface: the new business department of a large insurance firm". ACM Transactions on Office Information Systems, 5(4): 328-339. Pelle Ehn (1989). Work-oriented design of computer artifacts: 2nd edition. Stockholm: Arbetslivscentrum. Clarence Ellis and Gary Nutt (1980). "Office Information Systems and Computer Science". ACM Computing Surveys, 12(1): 27-57. Elihu Gerson and Susan Leigh Star (1986). "Analyzing due process in the workflow". ACM Transactions on Office Information Systems, 4(3): 257-270. Jonathon Grudin (1993). "Interface". Communications of the ACM, 36(4): 112-119. Carl Hewitt (1986). "Offices are Open Systems". ACM Transactions on Office Information Systems, 4(3): 271-287. Edwin Hutchins and Tove Klausen (1990). "Distributed Cognition in an Airline Cockpit", in D. Middleton and Y. Engestrm (eds.) (1990), Communication and Cognition at Work, Cambridge: Cambridge University Press. Edwin Hutchins (1991). "Organizing work by adaptation". Organizational Science 2(1): 14-39. Marina Jirotka, Nigel Gilbert and Paul Luff (1992). "On the Social Organisations on Organisations". CSCW 1:95-118. David Kirkpatrick (1993). "Groupware goes boom". Fortune, 27/12/93. Bruno Latour (1992). "The missing masses: sociology of a few mundane artefacts", in W.E.Bijker & J.Law (eds) (1992), Shaping technology / building society: studies in sociotechnical change, Cambridge, Massachussets: MIT Press. John Law (ed.) (1991), A Sociology of Monsters: Essays on Power, Technology and Domination, London: Routledge, pp. 26-56. Thomas Malone (1983). "How do people organise their desks? Implications for the design of office information systems". ACM Transactions on Office Information Systems, 1(1):99-112. Yvonne Rogers and Judi Ellis (1994). "Distributed Cognition: an alternative framework for analysing and explaining collaborative working". To appear in Journal of Information Technology. Yvonne Rogers (1993). "Coordinating Computer-Mediated Work". CSCW 1:295-315. Yvonne Rogers (1994). "Exploring obstacles: integrating CSCW in evolving organisations". Proceedings of CSCW 94 (ACM conference on Computer-Supported Cooperative Work, North Carolina, Oct 1994). Lucy Suchman (1983). "Office Procedure as Practical Action: Models of Work and System Design". ACM Transactions on Office Information Systems, 1(4): 320-328. Lucy Suchman (1987). Plans and situated actions: the problem of human-machine communication. Cambridge: Cambridge University Press. Lucy Suchman (1994). "Do Categories Have Politics?: The language/action perspective reconsidered". CSCW 2:177-190. Terry Winograd (1994). "Categories, Disciplines, and Social Coordination". CSCW 2:191-7. Terry Winograd and Fernando Flores (1986). Understanding Computers and Cognition. Norwood, New Jersey: Ablex. WARIA Bibliography ------------------ Date: Sun, 26 Mar 95 11:51:10 PST From: Layna Fischer <waria@gate.net> Book Title Author ISBN No. Our Retail Price _____________________________________________________________ Advancing Business Concepts in a JAD Workshop Setting Anthony Crawford 0-13-146226-1 $40.00 Agile Competitors and Virtual Organizations: Strategies for Enriching the Consumer Goldman, Steven, Nagel, Roger, Priess, Kenneth $35.00 An Empirical Study about the Practice of Workflow Management (WA-12) Gaston Aussems, Matthijs Duitshof, R Stef Joosten $100.00 Automating Business Process Reengineering Geogory A. Hansen 0-13-079179-2 $65.00 Beyond Business Process Reengineering: Toward the Holonic Enterprise Patrick McHugh, Giorgio Merli and William A Wheeler 0-471-95087-4 34.95 Break-Point and Beyond - Mastering the Future Today George Land and Beth Jarman 0-88730-547-4 $20.00 Break-Through Process Redesign Charlene B. Adair/ Bruce A. Murray 0-8144-5150-0 $24.95 Business Process Reengineering: Breakpoint Strategies for Market Dominance McHugh, Pendlebury, Wheeler, Johansson 0-471-93883-1 $34.95 Business Re-engineering with Information Technology John J. Donovan 0-13-125907-5 $24.00 Business Reengineering: The Survival Guide Dorine C. Andrews/Susan K. Stalick 0-13-014853-9 $34.95 Computer Strategies for Reengineering the Organization Cheryl Currid & Company 1-55958-481-5 $24.95 Conference Proceedings BIS' Business Process and Workflow Conference Orlando February 19-22, 1995 $295.00 (Add $10 shipping to all North America destinations and $45 to overseas destinations) Conference Proceedings Workflow '94 Boston Layna Fischer 0-0640233-1-8 $55.00 Conference Proceedings Workflow '94 San Jose Bob Bierman, The Conference Group 0-0640233-1-8 $85.00 Conference Proceeding Groupware '94 Boston (limited inventory) David Coleman, The Conference Group $85.00 (Add $5:00 extra shipping to all destinations) Conference Proceeding Groupware '94 San Jose (Limited Inventory) David Coleman, The Conference Group $135.00 (Add $5:00 extra shipping to all destinations) Crossing the Chasm Geoffrey A. Moore 0-88730-519-9 $25.00 Downsizing: Reshaping the Corporation for the Future (expanded and updated) Robert M. Tomasko 0-8144-7734-8 19.95 Enterprise Working, Networking Together - Apart Ray Grenier and George Metes 1-55558-074-2 $39.95 (Now Readily available again) Every Manager's Guide to Information Technology Peter Keen 0-87584-571-1 $21.95 Every Manager's Guide to Business Processes Peter Keen 0-87584-575-4 $18.95 Fusion; Integrating IE, CASE, and JAD: Dorine C. Andrews/Naomi S. Leventhal 0-13-325333-3 $52.00 Future Tense Ian Morrison and Greg Schmid 0-688-12351-1 $27.50 Groupware: Software for Computer-Support David Marca and Geoffrey Bock 0-818-526372 $70.00 (Shipping - add $5.50 extra for all destinations) Innovate Schumann, Prestwood, Tong 0-07-055714-4 $24.95 Jumping the Curve. Innovation and Strategic Choice in an Age of Transition Nicholas Imparato and Oren Harari 1-55542-705-7 $30.00 Manufacturing 2000 William L. Duncan 0-8144-02356-6 $32.95 Mastering the Dynamics of Innovation James M. Utterback 0-87584-342-5 $24.95 Navigating Through Change Harry Woodward 0-7863-0233-X $25.00 New Tools for New Times: The Workflow Paradigm. The Impact of IT on Business Process Reengineering. Thomas E. White & Layna Fischer 0-9640233-0-X $29.95 Paradigm Shift Don Tapscott/Art Caston 0-07062-8-57-2 $24.95 Process Innovation Thomas H. Davenport 0-87584-366-2 $29.95 Process Product Watch: Indepth Quarterly Reports on BPR products, tools and workflow vendors. Derek Miers, Enix Limited $235 per quarter or $795 per annual subscription. Re-Engineering Your Business Daniel C. Morris / Joel S. Brandon 0-070-431795 $19.95 Reengineering Daniel Hunt 0-939246-33-3 $27.50 Reengineering the Corporation (softcover) Michael Hammer & James Champy 0-88730-6-87X $13.00 Reengineering ToolKit Cheryl Currid & Company 1-55958-504-8 $29.95 ReThinking the Corporation, Robert M. Tomasko 0-8144-5022-9 $27.95 Shared Minds Michael Schrage 0-394-56587-8 $24.00 Successful Reengineering Daniel P. Petrozzo/ John C. Stepper 0-442-01722-7 $27.95 Techno Trends Daniel Burrus with Roger Gittines 0-88730-627-6 $25.00 Technologyy for Teams Susanna Opper/ Henry Fersko-Weiss 0-442-23928-9 $39.25 The 1995 Guide to Workflow Software: A Visual Comparison of Today's Leading Products BIS Strategic Decisions $350.00 The Age of Paradox Charles Handy 0-87584-425-1 $22.50 The Fifth Discipline: The Art and Practice of Learning Organizations Peter Senge 0-38526-095-4 $33:00 (Hardcover) $22.50 (Softcover avail. Nov 30) The Fifth Discipline Fieldbook: Strategies for Building a Learning Organization Peter Senge 1-85788-060-9 $35:00 The Learning Imperative Robert Howard/Robert D. Haas 0-87584-432-4 $29.95 The Reengineering Handbook: Step by Step Guide to Business Transformation Raymond Manganelli/Mark M. Klein 0-8144-0236-4 $32.95 The TQM Trilogy: Using ISO 9000, The Deming Prize and The Baldridge Award to establish a System for Total Quality Management Francis X. Mahoney/Carl G. Thor 0-8144-5105-5 $32.95 The Virtual Corporation William H. Davidow/Michael S. Malone 0-88730-657-8 $13.00 The Workflow CD-ROM Sampler Nina Burns, Creative Networks $99.00 The Email and Groupware Industry CD-ROM Sampler Nina Burns, Creative Networks $99.00 The Email and Groupware Industry CD-ROM Sampler Nina Burns, Creative Networks $99.00 Understanding Computers and Cognition: A New Foundation for Design Terry Winograd / Fernando Flores 0-201-11297-3 $18.95 Workflow Buyers' Guide 1994: Make Technology Decisions that Enable Your Business Strategy Creative Networks $195.00 Work Teams That Work Anthony R. Motebello 0-9636268-1-7 $24.95 Workflow Imperative Thomas M. Koulopoulos 1-884277-04-7 $69.00 ____________________________________________________________________ WARIA Bookstore Supplied by Future Strategies Inc. Book Division 3640 N. Federal Highway, Lighthouse Point, FL 33064 305-782-3376 or fax 305-782-6365 (If you're interested in joining WARIA, email waria@gate.net or snailmail/fax Layna Fischer, WARIA Chair, at Future Strategies Inc. - address above - supplying your full snailmail (regular street) address. No fee to join, lots to gain.) == Layna Fischer, chair waria@gate.net Workflow And Reengineering International Association (WARIA) c/o Future Strategies Inc. 3640 N. Federal Highway, Lighthouse Point, FL 33064 USA tel:305-782-3376 fax: 305-782-6365 *Ask me about 1-800-GROUPWARE, the new international Fax -0n-Demand database of groupware, workflow/bpr products, tools and services. On line May '95. Free service for users.* Chaos or Strudel ---------------- From: pmj@ux1.cso.uiuc.edu (Patricia M. Jones) Newsgroups: comp.groupware Subject: Re: Chaos or Strudel ? Date: 14 Oct 1994 21:14:15 GMT shah@bga.com (Snehanshu Shah) writes: >Has anybody heard of workflow/groupware tools called Chaos or >Strudel ? I believe these are university tools. two papers that are reprinted in David Marca and Geoffrey Bock (eds), Groupware: Software for computer-supported cooperative work, 1992, IEEE Press are: DeCindio, F., DeMichelis, G. and Simone, C. (1988). The communication discipline of CHAOS. Concurrency and Nets, pp. 115-139. Springer-Verlag. (this group is from the University of Milan and there is another paper on CHAOS in Proc. CSCW 1986) Shepherd, A., Mayer, N. and Kuchinsky, A. (1990). Strudel- An extensible electronic conversation toolkit. Proc. CSCW, 1990, pp. 93-104. (this group is from Hewlett-Packard) -- Dr. P. M. Jones, University of Illinois, p-jones5@uiuc.edu Department of Mechanical and Industrial Engineering 1206 W. Green St. Urbana IL 61801 VOICE: 217-333-3938 FAX:217-244-6534 ================================================================ David S. Stodolsky Euromath Center University of Copenhagen david@euromath.dk Tel.: +45 38 33 03 30 Fax: +45 38 33 88 80 (C)